Help › Mail
Report a problem when something goes wrong
When something fails, a red Error banner appears at the top of the screen and stays there until you close it, so you have time to read what happened.
- Read the message. For a failed email it says Email not sent and the draft is kept in the thread so you can try again.
- Click Report on the banner to send the error to TALISK_HQ support. The button changes to Reported once it has gone.
- Click × to close the banner.
Report is optional. It tells us which errors people are hitting and what the app was doing at the time, which is often enough to fix the cause without asking you for anything else. If you want a reply, email support@talisk.ai and mention what you were doing when the banner appeared.
Good to know: A report goes to Talisk support with the error you saw, the page you were
on, and the last few things that failed in the app. It never includes the
contents of your emails, bills, or documents. Reporting does not retry the
action: if an email was not sent, open the thread and send it again from the
draft Talisk kept for you.