Terms of Service

01The agreement

These Terms of Service (the "Terms") are a contract between you and Talisk Technologies Inc. of British Columbia, Canada ("Talisk", "we", "us"), and govern your use of the Talisk service at talisk.ai and the Talisk applications (the "Service"). By creating an account or using the Service, you accept these Terms.

Our Privacy Policy explains how we handle personal information, and our Refund & Cancellation Policy is part of these Terms. If you use Talisk to process personal information of your own clients (for example, as a bookkeeper), our Data Processing Agreement is available.

Ces conditions sont aussi offertes en français : talisk.ai/fr/terms. If you have expressly chosen to be bound by the English version, the English version governs to the extent permitted by law.

02Eligibility

You must be at least 19 years old and able to form a binding contract. The Service is offered for business use. If you accept these Terms on behalf of a company or other organization, you confirm you have authority to bind it, and "you" means that organization.

03The Service — and what it is not

Talisk is an AI-assisted email client and bookkeeping tool: it connects to your mailbox, helps you manage mail, captures and organizes business transactions, and produces reports and exports designed to hand clean books to your bookkeeper or accountant.

04Your account

• Keep your credentials confidential. You are responsible for activity under your account.
• Keep your account email accurate — it is how we send you notices.
• Tell us promptly at security@talisk.ai if you suspect unauthorized access.
• We recommend enabling two-factor authentication.

05Acceptable use

You agree to use the Service only lawfully, and in particular:

• Mailbox authority: you may only connect mailboxes and accounts you own or are authorized to manage, and you must have the right to process the contact and correspondence data in them.
• Your outbound email is yours: email you send through Talisk must comply with applicable law, including Canada's Anti-Spam Legislation (CASL). No spam, no deceptive messages, no unlawful content.
• No abuse of the Service: no attempts to breach security or access other users' data, no reverse engineering except as law permits, no reselling the Service, no automated bulk use outside documented features, and no use of the Service to build a competing product.
• Accurate records: you are responsible for the accuracy and legality of the business records you keep in Talisk.

06Subscriptions and billing

• Plans and fees: current plans and prices are shown in the app. Payments are processed by Stripe. Fees may attract applicable taxes (e.g. GST/HST/QST), which are added where required.
• Auto-renewal: paid subscriptions renew automatically at the end of each billing period (monthly or annual) until you cancel. You can cancel any time in the app (Settings → Subscription); cancellation takes effect at the end of the current paid period.
• Price changes: we will give you at least 30 days' written notice before a price change affects your subscription; the change applies from your next renewal after the notice period. If you do not agree, cancel before the renewal.
• Refunds: see the Refund & Cancellation Policy. Nothing in these Terms limits refund or cancellation rights you have under British Columbia's Business Practices and Consumer Protection Act or, if you are a Quebec consumer, the Quebec Consumer Protection Act (including its rules on distance contracts).
• Non-payment: if a renewal payment fails, we may suspend paid features after notice, and cancel the subscription if payment is not brought current.

07Third-party services

The Service interoperates with third-party services you choose to connect — Google, Microsoft, IMAP providers, Stripe, Plaid, Shopify, WooCommerce, Square, PayPal. By connecting one, you authorize Talisk to exchange data with it on your behalf, and your use of that service remains subject to its own terms and privacy policy. We are not responsible for third-party services, and a third party revoking or breaking access to its platform is not a breach of these Terms by us.

08Your data and our IP

• You own your data. Everything you sync or create in the Service — mail, contacts, books, documents — remains yours. You grant us a limited licence to host, process, transmit, and display it solely to provide and secure the Service, honour your instructions, and comply with law. The licence ends when the data is deleted.
• Export: the Service includes export tools (CSV, accountant handover). You can take your records out at any time while your account is active.
• Our IP: the Service, its software, and its branding belong to Talisk Technologies Inc. and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service while these Terms are in force. No other rights are granted.
• Feedback: if you send us ideas or suggestions, we may use them without obligation to you.

09AI features

Talisk includes AI features (triage, drafting, extraction, the bookkeeping assistant). AI output can be inaccurate, incomplete, or misleading. It is provided as assistance for your review — money-affecting suggestions in Talisk are drafts until you approve them — and you are responsible for reviewing AI output before relying on it or sending it. See the Privacy Policy for how AI processing handles your data.

10Warranty disclaimer

Except for what these Terms expressly state, and to the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties or conditions of any kind, whether express, implied, or statutory — including fitness for a particular purpose, merchantable quality, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that data will never be lost; keep independent copies of records you cannot afford to lose. Some jurisdictions (including for Quebec consumers) do not allow certain warranty exclusions — where that is the case, those legal warranties apply notwithstanding this section.

11Limitation of liability

To the maximum extent permitted by applicable law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data; and (b) our total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the amounts you paid us for the Service in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including, for Quebec consumers, rights under the Quebec Consumer Protection Act, and liability for gross fault or intentional fault.

12Indemnity

If you use the Service in breach of section 5 (for example, connecting a mailbox you had no authority over, or sending unlawful email through the Service) and that breach causes a third-party claim against us, you will indemnify us for the damages and reasonable legal costs that result. This section does not apply to the extent a claim results from our own breach or fault, and does not apply where such indemnities are unenforceable under consumer protection law.

13Suspension and termination

• By you: you may stop using the Service and close your account at any time (see the Refund & Cancellation Policy for what happens to a paid period).
• By us: we may suspend or terminate access for material breach of these Terms (with notice and a chance to fix it where practicable), where required by law, or to address a genuine security risk. We may also retire the Service or a feature with reasonable advance notice — at least 60 days for the Service as a whole, with export tools available during that period.
• After termination: sections that by nature survive (your ownership of your data, warranty disclaimer, limitation of liability, governing law) survive. Data deletion follows the Privacy Policy.

14Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts of British Columbia have jurisdiction over disputes arising from these Terms, and the parties attorn to them.

If you are a consumer, this section does not deprive you of the protection of mandatory consumer-protection rules of the jurisdiction where you reside — including, for Quebec consumers, the right to bring proceedings in Quebec, and the inapplicability of any arbitration requirement or class-action waiver to the extent the Quebec Consumer Protection Act renders them unenforceable. These Terms do not impose mandatory arbitration.

15General

• Changes to these Terms: we may update these Terms. For material changes we will give you at least 30 days' notice in the app or by email; the notice will state what is changing and when. If you do not accept a change, cancel before it takes effect; continued use after the effective date is acceptance. For Quebec consumers, notice of changes follows the requirements of the Consumer Protection Act.
• Notices: we send notices to your account email; you send notices to legal@talisk.ai.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of the business, with notice to you.
• Severability: if a provision is unenforceable, the rest remains in force.
• No waiver: not enforcing a provision is not a waiver of it.
• Entire agreement: these Terms, the policies they reference, and any order or plan you accept in the app are the entire agreement between us about the Service.

16Contact

Talisk Technologies Inc.
British Columbia, Canada
Legal: legal@talisk.ai · Support: support@talisk.ai